Terms of Service

Last Updated: June 2026

Welcome to Gifties ("Gifties", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with any provision of these Terms, please discontinue use of our website and services.

1. Eligibility

By using our website, you represent that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into binding agreements.

• All information provided by you is accurate and complete.

2. Account Terms

Certain features of our website may require you to create an account or provide personal information.

You agree that:

• All information provided is accurate and current.

• You are responsible for maintaining the confidentiality of your account credentials.

• You are responsible for activities conducted through your account.

• You will promptly notify us of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

3. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

• Modify prices at any time without prior notice.

• Correct pricing errors, inaccuracies, or omissions.

• Refuse or cancel orders affected by pricing or technical errors.

Payment must be completed through the approved payment methods available on our website.

Orders will only be processed after successful payment authorization.

4. Product Information and Custom Orders

We strive to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

• Product images are for illustrative purposes and may vary slightly from the final product.

• Colors and appearance may differ due to screen settings, lighting conditions, and photography.

• Handmade, customized, personalized, and 3D-printed products may contain minor variations that do not affect functionality or quality.

• Dimensions may vary slightly due to manufacturing tolerances.

Such variations shall not be considered defects.

5. Order Acceptance and Cancellation

Submission of an order does not constitute acceptance of that order.

We reserve the right to accept, reject, or cancel orders in circumstances including:

• Product unavailability

• Suspected fraudulent activity

• Incorrect pricing

• Technical errors

• Violation of these Terms

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy.

6. Shipping and Delivery

We make reasonable efforts to process and dispatch orders within the estimated timelines displayed on our website.

Delivery timelines are estimates only and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Operational disruptions

• Government restrictions

• Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping information.

Gifties shall not be liable for delays caused by third-party logistics providers.

7. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before placing an order.

Custom-made, personalized, and made-to-order products may not be eligible for cancellation, return, exchange, or refund except where required by law or where the product arrives damaged, defective, or incorrect.

8. Intellectual Property

All content available on the website, including but not limited to:

• Logos

• Product images

• Product designs

• Graphics

• Text

• Branding

• Website design

• Software and content

is owned by or licensed to Gifties and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

9. User Conduct

You agree not to:

• Violate any applicable law or regulation.

• Engage in fraudulent activities.

• Interfere with website security or functionality.

• Attempt unauthorized access to systems, accounts, or networks.

• Upload malicious software, viruses, or harmful code.

• Use the website for unlawful, abusive, deceptive, or harmful purposes.

• Copy, scrape, or exploit website content without authorization.

Violation of these provisions may result in suspension of access and legal action where appropriate.

10. Customer Reviews and User Content

If you submit reviews, feedback, photographs, or other content to Gifties:

• You grant us a non-exclusive, royalty-free right to use, display, and publish such content for marketing and business purposes.

• You confirm that the content does not violate the rights of any third party.

• We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

11. Third-Party Services

Our website may contain links to or integrations with third-party services, including:

• Payment gateways

• Shipping providers

• Analytics services

• Social media platforms

We are not responsible for the content, policies, security, or practices of third-party services.

Users should review the respective terms and privacy policies of such providers.

12. Limitation of Liability

To the maximum extent permitted by law, Gifties shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website

• Inability to access the website

• Product usage

• Delivery delays

• Service interruptions

• Technical issues

Our total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Force Majeure

Gifties shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, internet outages, transportation disruptions, or other unforeseen events.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the website, or any transaction with Gifties shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

16. Contact Information

For any questions regarding these Terms of Service, please contact:

Gifties

Email: support@gifties.in

Phone: +91 9321022423

Website: https://www.gifties.in

Business Address:

Trimurti Nagar, Gupta Kirana Stores, Dombivli, Kalyan, Thane, Maharashtra – 421201

We will make reasonable efforts to respond to inquiries in a timely manner.