Shipping Policy

Last Updated: June 2026

Thank you for shopping with Gifties. We are committed to processing and delivering your orders safely, efficiently, and in a timely manner.

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from our website.

1. Shipping Coverage

Gifties currently ships products across India.

We work with reputable courier and logistics partners to ensure reliable delivery services to most serviceable locations.

Shipping availability may vary depending on your delivery address and courier service coverage.

2. Order Processing and Production Time

Standard Products

Most non-customized orders are processed within 1–3 business days after successful payment confirmation.

Customized and Made-to-Order Products

Many Gifties products are custom-made, personalized, handcrafted, or 3D-printed specifically for each customer.

Such products may require additional manufacturing or production time before dispatch.

Production timelines typically range from 3–7 business days, depending on:

• Product complexity

• Customization requirements

• Order volume

• Material availability

Please note that production time is separate from shipping and delivery time.

Orders are not processed, manufactured, or dispatched on Sundays or public holidays.

During peak seasons, promotional events, or periods of unusually high demand, processing times may be extended.

3. Estimated Delivery Time

Once dispatched, estimated delivery timelines are generally as follows:

Location	Estimated Delivery Time
Metro Cities	2–5 Business Days
Tier 2 & Tier 3 Cities	3–7 Business Days
Remote Areas	5–10 Business Days

Delivery timelines are estimates only and may vary depending on courier operations, destination, and local conditions.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before payment is completed.

Gifties may offer:

• Free shipping on selected products

• Free shipping promotions

• Location-based shipping rates

• Limited-time shipping offers

Shipping charges, once paid, are generally non-refundable except where required by applicable law or where an order cannot be fulfilled.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation via email, SMS, or other available communication channels.

Tracking details may include:

• Tracking number

• Courier partner information

• Tracking link (where available)

Customers can use the provided tracking information to monitor shipment progress.

If tracking information is not received within the expected processing timeframe, please contact us at support@gifties.in.

6. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Labour shortages

• Courier service delays

• High shipping volumes

Gifties shall not be responsible for delays caused by third-party courier or logistics providers.

7. Failed Delivery Attempts

Courier partners may attempt delivery multiple times depending on their policies.

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect address details

• Refusal to accept delivery

• Failure to respond to courier communications

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching returned shipments.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Gifties shall not be responsible for delays, failed deliveries, lost shipments, or additional costs resulting from:

• Incorrect addresses

• Incomplete address details

• Invalid phone numbers

• Incorrect recipient information

Any additional costs incurred due to incorrect information may be charged to the customer.

9. Damaged, Missing, or Lost Shipments

If your order arrives damaged, defective, incomplete, or appears tampered with, please notify us within 48 hours of delivery.

To assist with investigation, please provide:

• Order number

• Clear photographs of the product

• Clear photographs of the packaging

• Unboxing video (recommended)

Claims will be reviewed in accordance with our Return and Refund Policy.

For shipments officially confirmed as lost by the courier partner, Gifties may provide a replacement, store credit, or refund, depending on the circumstances.

10. Transfer of Risk and Ownership

Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided during checkout.

Customers are encouraged to inspect packages promptly upon receipt.

11. International Shipping

Gifties primarily ships within India.

If international shipping becomes available in the future, applicable:

• Shipping charges

• Customs duties

• Import taxes

• Regulatory fees

• Delivery timelines

will be displayed during checkout where applicable.

Customers are solely responsible for any customs duties, import taxes, or other charges imposed by their destination country.

12. Force Majeure

Gifties shall not be liable for any delay or failure to perform its shipping obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, government actions, internet outages, or other unforeseen events.

13. Contact Us

If you have any questions regarding shipping, delivery status, tracking information, or order dispatch, please contact us:

Gifties

Email: support@gifties.in

Phone: +91 9321022423

Website: https://www.gifties.in

Business Address:

Trimurti Nagar, Gupta Kirana Stores, Dombivli, Kalyan, Thane, Maharashtra – 421201

We aim to respond to customer inquiries as quickly as possible and provide timely assistance regarding all shipping-related concerns.